Payment Information

The goods purchased on Polaris Audio Srl can be paid for in different ways:

  • Bank Tranfser
  • Credit Cards
  • Paypal

Please provide us with your exact address and telephone number as they appear on your credit card statement. For credit card payments, the destination address must necessarily coincide with the billing address of the goods, and the name of the credit card holder must be that of the recipient of the goods. The inaccuracy of the data provided to us may cause delays in processing your order. Your credit card will be charged only at the time of shipment of the goods.

Wire Tranfser In case of payment by "bank transfer", the goods ordered by the customer will be reserved until receipt of proof of transfer, to be sent by fax or e-mail, no later than 3 working days from the date of acceptance of the order. The shipment of the ordered goods can only take place at the time of the actual crediting of the amount due to our bank account. After the deadline, the order will be automatically canceled and the goods will be released and made available for purchases by other customers.

Credit Cards 

To ensure maximum security in payments, online transactions of your purchases on Polaris Audio Srl, and paid for by credit card, are made with Verisign certification, through a Secure Server that adopts the system of protection SSL (Secure Socket Layer). This system is responsible for encrypting the information you type, so as to make it impossible to intercept them by external users. When paying for your order by credit card, Polaris Audio Srl automatically resends to a secure page (SSL) of the website of the bank that will handle the transaction (PayPal).

On this page you can enter your card details (number and expiration date) in an absolutely safe way. The data are in fact directly entered by the customer in the server of the bank, to ensure maximum security. The customer does not even have to worry about indicating which card he is using: it will be the same banking system to determine if the credit card used is among those currently compatible (Visa, Mastercard, Visa Electron, PostePay, etc..).

Unlike what happens in a traditional business - where the credit card data pass under the eyes of the owner, the salesman, the waiter - the online transaction becomes absolutely secure because no one, not even Polaris Audio Srl, can learn about the codes of credit cards used by its customers. The code is used only for the payment operation; if the payment is successful, the confirmation is immediate and Polaris Audio Srl receives from the Bank only a confirmation receipt number.

No trace of the credit card code remains in any of our archives. To have confirmation that at the moment of the entry of the data of the credit card the communication is encrypted it is sufficient to verify:

  • that the browser presents on the screen a warning message that you are entering a protected site (this notification can be deactivated by the customer);
  • that the URL of the page where you are is preceded by the acronym Https;
  • that a closed key or padlock appears in the window of the browser: in this case it means that SSL encryption is active

If the customer requests the cancellation of the order, the technical time needed for the release of the amount depends solely on the banking system. It may happen, therefore, that the time necessary to their natural expiration (ie 24 days from the date of authorization). Once the transaction has been cancelled (reversed), in no case can Polaris Audio Srl be held responsible for any damage, direct or indirect, caused by delay in the failure to release the amount committed by the banking system. We will be entitled to ask the customer to send a copy of documents proving the ownership of the paper used. If, following our request, the customer does not provide us with the necessary documentation, we reserve the right not to accept the order and to cancel it.

Paypal The method of payment via PayPal involves the use of a PayPal account. On the Paypal site are available more information about this method of payment. In the case of purchase of goods with PayPal payment method, at the same time as concluding the online transaction, PayPal will authorize only the commitment of the amount related to the purchase made. The amount relating to the goods evaded, even partially, will actually be charged only at the time of shipment of the goods ordered.