All information on how to buy at Polaris Audio.
Yes, to make a purchase you must be registered. You can follow the delivery of your order from your personal area, manage your purchases and request after-sales service if needed.
So, please perform your REGISTRATION
Ordering online on Polaris Audio is very easy:
You can always follow the status of your order from your personal area and you will receive all updates by email. You can also monitor the shipment through the tracking number of the courier.
Check that the product you are purchasing is available, that you have not made any typing errors, that your card's spending limit has not been exceeded, or that your card has not expired.
If you still have difficulty then contact us
Your new order will appear immediately in My Account -> Order History, where you will find all the data and information about the delivery.
We will also send you a confirmation email with all the order data. If you do not receive it, please check your junk mail.
If your personal area does not have the new order and you have not received the confirmation email, it is likely that the order was not placed correctly.
Check that the order has been correctly placed and is present in your orders. If the order is present, check if you are checking the same email with which you made the purchase. You can check the email address used by logging into My Account -> My Personal Data. If it is correct, check the junk mail.
If you have forgotten your PASSWORD: for security reasons it is not possible to recover your old password but you can request a new one by clicking on Login > Have you forgotten your password? If you have forgotten your EMAIL, please contact us.
Yes, of course you can. To change it, go to your personal area, in the My Personal Data section. There you can indicate your new email address. The new email must be valid and in use, we will send you an email with a link to click as confirmation.
No, there may be products that are out of stock and in the process of reassortment or out of production.
The availability of each product is always indicated in the detail page of the product and in the cart.
Yes, if the product is only temporarily unavailable, you can proceed with the purchase. However, we will not be able to give you a delivery date but we will send you the date as soon as the product is available. It is not possible to buy out of stock or discontinued products.
Yes, all prices published on Polaris Audio are to the general public and include VAT by law.
No. There is no minimum or maximum amount to buy.
Of course, when you are asked for your billing information in the shopping cart, you can choose whether to make the invoice payable to a individual or to a company (or a freelancer with a VAT number). We remind you that if you buy as a company or freelancer, you will not be able to inform them of the Right of Return.